Returns & Refunds

Our commitment to your satisfaction

Last updated: January 2026

1. Our Returns Policy

At Laptop Spares & Repairs LTD, we want you to be completely satisfied with your purchase. If you're not happy, we offer a straightforward returns process.

2. Products - Right to Cancel

For products purchased through our online shop:

  • You have 14 days from delivery to cancel your order
  • Items must be unused and in original packaging
  • Return shipping costs are your responsibility (unless item is faulty)

3. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the fault or incorrect item
  • We will arrange collection or provide a prepaid return label
  • Full refund or replacement will be processed

4. Repair Services

For repair services, our refund policy is:

  • Before repair starts: Full refund of any deposit
  • Repair unsuccessful: No charge for labour; parts at cost if used
  • Customer changes mind after repair: No refund available

5. Warranty on Repairs

All our repairs come with a 90-day warranty covering:

  • Parts we installed
  • Workmanship quality
  • Same issue recurring

The warranty does not cover new damage, liquid damage, or issues unrelated to our repair.

6. Non-Returnable Items

The following cannot be returned:

  • Special order or custom-spec items
  • Software licenses once activated
  • Items showing signs of use or installation
  • Opened/unsealed items for hygiene reasons

7. How to Return

  1. Email [email protected] with your order number
  2. Describe the reason for return
  3. Wait for our returns authorisation email
  4. Pack items securely in original packaging
  5. Ship to the address we provide

8. Refund Timeline

  • Inspection: 2-3 business days after we receive the return
  • Refund processing: 5-7 business days after approval
  • Credit to account: Depends on your bank (usually 3-5 days)

9. Exchanges

We don't offer direct exchanges. Please return for a refund and place a new order for the item you need.

10. Partial Refunds

A partial refund may be given if:

  • Item shows signs of use
  • Packaging is damaged or missing
  • Accessories are missing from the return

11. Late or Missing Refunds

If you haven't received your refund after the stated timeline:

  • Check your bank account again
  • Contact your credit card company (processing can take time)
  • Contact your bank
  • If still missing, contact us at [email protected]

12. Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015. Faulty goods may be returned for a full refund within 30 days of purchase.

13. Contact Us

Questions about returns?

  • Email: [email protected]
  • Phone: 020 8946 6789
  • Address: Laptop Spares & Repairs LTD, Wimbledon, London SW19